Installation Guide
How to Install the TukiAI Plugin on Your WooCommerce Store
This guide shows you how to install the TukiAI plugin on your WordPress / WooCommerce store:
watch the tutorial, upload the ZIP file, activate the plugin, connect your account,
and let the AI sales and service agent start learning your store.
The installation is designed to be simple, even for store owners without a technical background.
If you have access to your WordPress admin dashboard and an active WooCommerce store,
you can get started quickly.
Watch the Installation Tutorial
We recommend watching the tutorial before installing the plugin.
If you prefer written instructions, follow the step-by-step guide below.
Before You Start
Before installing the plugin, make sure you have the following:
- Access to your WordPress admin dashboard.
- An active WooCommerce store.
- The TukiAI plugin ZIP file.
- An active TukiAI account or the connection details you received after signing up.
- Administrator permissions on your website so you can upload and activate plugins.
How to Install the TukiAI WooCommerce Plugin
Follow these steps to upload, install, activate, and connect the TukiAI plugin to your WooCommerce store.
-
Download the plugin ZIP file
Download the TukiAI plugin installation file to your computer.
Do not unzip or extract the file — WordPress installs plugins directly from ZIP files. -
Log in to your WordPress dashboard
Log in to your website’s WordPress admin dashboard using an account with administrator permissions.
-
Go to the Plugins screen
In the WordPress sidebar, go to Plugins and then click
Add New. -
Click Upload Plugin
At the top of the page, click Upload Plugin.
WordPress will open an upload field where you can choose a file from your computer. -
Choose the TukiAI ZIP file
Select the TukiAI ZIP file you downloaded earlier, then click
Install Now. -
Activate the plugin
After the installation is complete, click Activate Plugin.
This will enable TukiAI on your WordPress / WooCommerce store. -
Connect your TukiAI account
After activation, open the new TukiAI menu inside your WordPress dashboard.
Sign in to your TukiAI account or enter the connection details you received. -
Let the AI agent learn your store
Once connected, TukiAI will begin learning your WooCommerce catalog:
products, categories, variations, prices, stock, and other relevant store content.
The clearer and more organized your catalog is, the better the AI agent can answer
and recommend products.
What to Check After Installation
After connecting the plugin, run a few quick checks to make sure everything is working correctly.
- Make sure the TukiAI menu appears in your WordPress dashboard.
- Check that your TukiAI account connection is active.
- Confirm that TukiAI can read your WooCommerce products.
- Make sure the chat or AI agent appears on your website according to your settings.
- Ask a real product question to test the quality of the answer.
- Review the first conversations and reports to understand what customers are asking.
Common Installation Issues
I cannot upload the ZIP file
Your server may have a low upload file size limit.
Try uploading the file again, or contact your hosting provider and ask them to increase
the upload_max_filesize and post_max_size limits.
The plugin was installed, but I do not see the TukiAI menu
Make sure the plugin was activated after installation.
Go to Plugins, find TukiAI, and click Activate
if it is not active yet.
The agent does not recognize products in my store
Make sure WooCommerce is active, products are published, and your product information is not empty.
If your catalog is very large, the learning process may take longer.
The chat does not appear on my website
Make sure the TukiAI account connection is complete, your settings were saved,
and no caching plugin or theme setting is blocking the widget from loading.
After changing settings, clear your website cache and browser cache.
Frequently Asked Questions About Installing TukiAI
Do I need coding knowledge to install TukiAI?
In most cases, no. The installation is done through the WordPress admin dashboard,
similar to installing other WordPress plugins.
Does the plugin work with every WooCommerce store?
TukiAI is built for WooCommerce stores. However, stores with custom themes,
custom plugins, unusual checkout flows, or complex integrations may require an additional compatibility check.
How long does it take for the AI agent to learn my store?
The learning time depends on the size of your catalog, the number of products,
and the quality of your product information. A clean catalog with clear product descriptions
helps the agent provide better answers.
Can I test TukiAI before paying?
Yes. You can start with a free pilot according to the current pricing terms on the TukiAI website.
