Cookie Policy

This Cookie Policy explains how TukiAI uses cookies, local storage, pixels, web beacons,
and similar technologies on our website, platform, WooCommerce plugin, dashboard,
and AI sales and service agent.

Last updated: May 2026

1. Who We Are

TukiAI provides an AI sales and service agent for WooCommerce stores.
Our service helps store owners manage customer conversations, recommend products,
support sales, assist after purchase, and improve the customer experience.

As part of operating our website and services, we use cookies and similar technologies
to operate the website, secure the service, remember preferences, measure usage,
improve performance, analyze traffic, and support marketing activity where permitted by law.

2. What Are Cookies?

Cookies are small text files stored on your device or browser when you visit a website
or use an online service. They allow a website to recognize your browser, remember actions
and preferences, keep you signed in, improve security, and provide a better user experience.

In addition to cookies, we may use similar technologies, such as:

Local Storage: data stored in your browser for preferences, functionality, or user experience.
Session Storage: temporary data stored for the duration of a browser session.
Pixels: small tracking elements used to measure usage, campaigns, or conversions.
Web Beacons: code or tiny elements that help understand activity on pages, emails, or systems.
Technical Identifiers: identifiers used for security, analytics, fraud prevention, or service operation.

3. Why We Use Cookies

We use cookies and similar technologies for the following purposes:

To operate the website and core TukiAI services.
To enable account login, session management, and security.
To remember preferences such as language, region, display, or cookie choices.
To measure performance, detect errors, and improve the website and platform.
To understand how visitors and users interact with our website, content, and pages.
To measure campaign effectiveness, where permitted by law.
To support features of the AI agent, dashboard, plugin, and integrations.

4. Types of Cookies We May Use

4.1 Strictly Necessary Cookies

Strictly necessary cookies are essential for the proper operation of the website and service.
Without them, certain parts of the website, platform, or dashboard may not function correctly.

Login and session management.
Security, fraud prevention, and protection against misuse.
Saving cookie consent and basic preferences.
Operating forms, registration processes, or account access.
Enabling core website and platform functionality.

4.2 Performance and Analytics Cookies

Analytics cookies help us understand how visitors and users interact with our website and services.
They may help us measure page views, traffic sources, feature usage, errors, and performance.

Website traffic analysis.
Identifying popular pages and usability issues.
Measuring performance and improving website speed.
Understanding user behavior in aggregated form.

4.3 Functional Cookies

Functional cookies allow the website and service to remember choices you make
and provide a more convenient and personalized experience.

Saving language and region preferences.
Saving display preferences.
Remembering form state or interface settings.
Remembering preferences inside the dashboard or website.

4.4 Marketing, Measurement, and Advertising Cookies

Marketing cookies may be used to measure campaigns, attribute conversions, show relevant content,
support remarketing, or measure advertising effectiveness, where permitted by law or after consent where required.

Measuring campaigns and traffic sources.
Attributing signups, leads, or purchases to campaigns.
Remarketing or personalized advertising, where enabled and relevant.
Measuring ad and landing page performance.

5. Examples of Cookies and Similar Technologies We May Use

The table below provides examples of cookies or identifiers that may appear on our website or platform.
Names, duration, and purposes may change depending on website configuration, third-party providers,
browser settings, region, user consent, and technology updates.

Name or Type	Category	Purpose	Approximate Duration
tukiai_session	Strictly Necessary	User session management and core service operation.	Session or short period
tukiai_auth	Strictly Necessary	Keeping users signed in and enabling secure account access.	Varies by security settings
cookie_consent	Strictly Necessary	Saving the user’s cookie choices and consent status.	Up to 12 months
preferences	Functional	Saving preferences such as language, region, or display settings.	Up to 12 months
_ga / _ga_*	Analytics	Measuring website usage through Google Analytics, if enabled.	Up to 2 years
_gid	Analytics	Daily usage measurement through Google Analytics, if enabled.	About 24 hours
_fbp	Marketing	Campaign measurement or advertising through Meta, if enabled.	Up to 3 months
_gcl_au	Marketing	Conversion and campaign measurement for Google Ads, if enabled.	Up to 3 months
Local Storage	Functional / Necessary	Storing settings, preferences, or operational information in the browser.	Until deleted by the user or browser

6. Third-Party Cookies

We may use third-party providers that set or read cookies and similar technologies
as part of the services they provide to us. These providers may include, where relevant:

Google Analytics: website traffic, usage, and performance measurement.
Google Ads: campaign measurement, conversions, and advertising, if enabled.
Meta / Facebook: campaign measurement or remarketing, if enabled.
Hosting and CDN providers: security, availability, loading speed, and website operation.
Payment providers: payment processing, fraud prevention, and transaction security.
Communication providers: chat, email, WhatsApp, or other connected channels.
Support and analytics tools: customer support, error monitoring, and service improvement.

Each third-party provider may have its own privacy policy or cookie policy.
We recommend reviewing those policies to understand how they use information.

Where required by law, we will request your consent before using non-essential cookies,
such as analytics, marketing, or advertising cookies. You can change your choices at any time
through your browser settings, our consent management tool if available, or third-party opt-out tools.

Strictly necessary cookies may be used without consent because they are required to operate the website and service.

8. How Can You Manage or Block Cookies?

You can control cookies through your browser or device settings. Most browsers allow you to:

Block all cookies.
Block third-party cookies only.
Receive a warning before a cookie is stored.
Delete existing cookies.
Manage permissions by website.

Managing Cookies in Common Browsers

Chrome: Settings → Privacy and security → Cookies and site data.
Firefox: Settings → Privacy & Security → Cookies and Site Data.
Safari: Settings or Preferences → Privacy → Manage cookies and website data.
Edge: Settings → Privacy, search, and services → Cookies and site permissions.

External Opt-Out Tools

9. What Happens If You Block Cookies?

Blocking or deleting cookies may affect your experience on the TukiAI website and services.
For example:

You may not be able to stay signed in to your account.
Language, region, or display preferences may not be saved.
Some forms, dashboards, or features may not work properly.
We may not be able to measure performance and improve the service effectively.
Certain website, platform, or integration features may be limited.

We recommend keeping at least strictly necessary cookies enabled so the website and service can operate safely and correctly.

10. Cookies in the AI Agent, Chat, and Integrations

When you use the AI agent, website chat, dashboard, or integrations such as WooCommerce,
WhatsApp, or payment systems, cookies, identifiers, or local storage may be used for operation,
security, service improvement, conversation attribution, user state, fraud prevention, or performance measurement.

This may be necessary to operate the agent, manage conversations, connect to accounts,
display reports, attribute sales, or support customers after purchase.

11. Do Not Track

Some browsers allow users to send a “Do Not Track” signal.
At this time, there is no uniform and legally binding technical standard for how websites should respond to such signals.
We may not respond to Do Not Track signals, but you can manage cookies and privacy preferences
through your browser and available consent tools.

12. Updates to This Policy

We may update this Cookie Policy from time to time, for example due to technology changes,
provider changes, legal updates, or changes in how we operate our website and services.

If we make a material change, we will update the “Last updated” date at the top of this policy
and, where appropriate, provide notice on the website or through other suitable means.

13. Contact Us

If you have questions about this Cookie Policy or how we use cookies and similar technologies, you can contact us: