Our complete service terms – important to read!

Welcome to TukiAI (“the Service”, “the Website”, “we”). These Terms of Service (“the Terms”) constitute a binding agreement between you (“the User”, “the Customer”, “you”) and TukiAI.

By using the Service, you confirm that you have read, understood, and agreed to these Terms. If you do not agree to the Terms, please refrain from using the Service.

2. Service Description

TukiAI provides an AI-powered chatbot platform for online stores, including:

• The Bot That Sells For You for customer service and sales
• Integration with e-commerce platforms (WooCommerce, Shopify)
• Management interface and analytics reports
• Technical support

3. Registration and User Account

3.1 Eligibility

Use of the Service is permitted only for users over the age of 18, or for legally registered businesses.

3.2 Accurate Information

You agree to provide accurate and current information during registration and to update it as needed.

3.3 Account Security

You are responsible for maintaining the confidentiality of your account credentials and for all activity that occurs through your account.

4. Plans and Pricing

4.1 Free Plan

We offer a free plan with certain limitations. We reserve the right to modify, limit, or discontinue the free plan at any time, without prior notice and without any obligation to compensate.

4.2 Paid Plans

Payment for paid plans will be charged in advance on a monthly or annual basis, according to your choice.

4.3 Price Changes and Promotions

We reserve the right to change prices, add or remove features, discontinue promotions or benefits, and update plan terms at any time. Changes will apply to future charges and will be published on the website.

4.4 Cancellation and Refunds

You may cancel your subscription at any time. The cancellation will take effect at the end of the current billing period. No refunds will be given for periods already paid, except as required by law.

5. Permitted and Prohibited Use

5.1 Permitted Use

The Service is intended for legitimate business use only, for the purpose of improving customer service and sales in your online store.

5.2 Prohibited Uses

You agree not to:

• Use the Service for illegal or fraudulent activity
• Distribute offensive, threatening, or misleading content
• Attempt to hack or disrupt the Service systems
• Copy, duplicate, or distribute our technology
• Use the Service in a way that may harm other users
• Infringe on the intellectual property rights of third parties

6. Intellectual Property

All rights in the Service, including but not limited to code, design, logo, technology, and content, belong to TukiAI or our licensors. No copying, modification, or distribution is permitted without prior written consent.

7. Limitation of Liability

7.1 Service “As Is”

The Service is provided “AS IS” and “AS AVAILABLE”. We do not guarantee that the Service will be available without interruption, free of errors, or that it will meet all your needs.

7.2 Limitation of Damages

In no event will we be liable for indirect, special, consequential, or punitive damages, including loss of profits, loss of data, or business interruption, even if we have been advised of the possibility of such damages.

7.3 Liability Cap

Our total liability is limited to the amount you paid us in the last 12 months.

8. Indemnification

You agree to indemnify and hold harmless TukiAI, its employees, and partners from any claim, damage, or expense arising from your use of the Service or your violation of these Terms.

9. Service Termination

We may terminate or suspend your access to the Service at any time, with or without cause, with or without prior notice. In case of violation of the Terms, termination will be immediate.

10. Changes to Terms

We reserve the right to update and modify these Terms at any time. Material changes will be published on the website and/or sent by email. Continued use of the Service after the changes constitutes acceptance of the updated Terms.

11. Confidentiality and Privacy

The use of your personal information is subject to our Privacy Policy, which constitutes an integral part of these Terms.

12. Governing Law and Jurisdiction

These Terms are governed by the laws of the State of Israel. Any dispute will be adjudicated in the competent courts of Tel Aviv-Jaffa.

13. General

• Entire Agreement: These Terms constitute the entire agreement between you and us.
• Waiver: Failure to enforce any right does not constitute a waiver of that right.
• Severability: If any provision is found to be invalid, the remaining provisions will remain in effect.
• Assignment: You may not transfer your rights without our written consent.

14. Contact

For questions regarding these Terms of Service, you may contact us:

• Through the Contact Form
• On the website: tukiai.com