1. Who We Are

TukiAI (“TukiAI”, “we”, “us”, or “our”) provides an AI sales and service agent for WooCommerce stores.
Our service helps online stores answer customer questions, recommend products, support sales conversations,
and assist with certain service requests related to the store.

This Privacy Policy applies to our website, platform, WooCommerce plugin, AI agent, dashboards,
communications, and related services.

Contact: Contact us

Website: https://tukiai.com/

2. Our Role: Controller and Processor

In some situations, TukiAI acts as a data controller, for example when we collect information from store owners,
account users, website visitors, or people who contact us directly.

In other situations, TukiAI acts as a data processor or service provider on behalf of a WooCommerce store.
This may happen when we process conversations, order-related information, product catalog data,
or customer service information on behalf of the store owner.

Store owners are responsible for ensuring that their use of TukiAI complies with applicable privacy laws,
including providing appropriate notices to their own customers where required.

3. Information We Collect

3.1 Information from Store Owners and Account Users

• Name, email address, phone number, business name, and role.
• Account login and authentication information.
• Billing information, plan details, invoices, and payment status.
• Support requests, messages, emails, forms, and other communications with us.
• Preferences, settings, and configuration choices inside the platform.

3.2 Store and WooCommerce Information

To provide the service, TukiAI may process information from your WooCommerce store, such as:

• Product names, descriptions, categories, variations, prices, stock status, and product images.
• Store settings, shipping information, return policies, and service information.
• Order-related information when needed to provide sales attribution, support, or post-purchase assistance.
• Customer information connected to conversations or service requests, where required to operate the service.

3.3 Customer Conversation Data

TukiAI may process conversations between the AI agent and end customers of a WooCommerce store.
This may include:

• Messages sent by customers through the website chat, WhatsApp, or other connected channels.
• Questions about products, prices, availability, shipping, returns, or orders.
• Product recommendations and responses generated by the AI agent.
• Conversation metadata, such as timestamps, language, status, and performance analytics.

3.4 Technical and Usage Data

• IP address, browser type, device type, operating system, and approximate location.
• Pages visited, features used, clicks, errors, logs, and access times.
• Cookies and similar technologies, as described in our Cookie Policy.

4. How We Use Information

We use information for the following purposes:

• Providing the service: operating the AI agent, connecting to WooCommerce, processing conversations, and supporting store activity.
• Sales and service functionality: product recommendations, customer support, order-related assistance, and conversation handling.
• Account management: registration, login, billing, plan management, support, and customer communication.
• Analytics and improvement: understanding usage, improving accuracy, fixing bugs, and enhancing the service.
• Security: detecting abuse, fraud, unauthorized access, and protecting our systems and users.
• Legal compliance: complying with legal, tax, accounting, regulatory, and contractual obligations.
• Marketing: sending product updates or marketing communications where permitted by law or with consent where required.

5. AI Processing and Model Use

TukiAI uses artificial intelligence to understand customer questions, generate responses,
recommend products, and support sales and service conversations.

We process customer conversations and store data to provide the AI agent functionality.
We may also use aggregated, anonymized, or de-identified information to improve performance,
detect common issues, improve product quality, and develop new features.

We do not sell personal information. We do not intentionally use end-customer personal information
for unrelated advertising purposes.

Store owners should avoid entering sensitive personal information into the system unless it is necessary
for the service and permitted by applicable law.

6. Legal Bases for Processing

Where applicable law requires a legal basis for processing personal data, we rely on one or more of the following:

• Contract: to provide the services requested by a store owner or account user.
• Legitimate interests: to operate, secure, improve, and support our services.
• Consent: for certain marketing communications, cookies, or optional features where required.
• Legal obligation: to comply with applicable laws, accounting, tax, or regulatory requirements.

7. How We Share Information

We do not sell personal information. We may share information only as needed for the purposes described in this Privacy Policy.

• Service providers and subprocessors: cloud hosting, infrastructure, analytics, customer support, payments, communications, security, and AI-related service providers.
• Store owners: information related to their own store, customers, conversations, orders, and reports.
• Payment providers: payment and billing information needed to process transactions.
• Legal and compliance: where required by law, court order, legal process, or to protect rights, safety, and security.
• Business transfers: in connection with a merger, acquisition, financing, restructuring, or sale of assets.

8. International Data Transfers

Your information may be stored or processed in countries other than the country where you are located.
When we transfer personal information internationally, we use appropriate safeguards where required by law,
such as contractual commitments, security measures, and other lawful transfer mechanisms.

9. Data Retention

We retain information for as long as necessary to provide the service, maintain business records,
comply with legal obligations, resolve disputes, enforce agreements, and protect our legitimate interests.

Account data is generally retained while the account is active.
After account termination or deletion, we will delete or anonymize personal information within a reasonable period,
unless retention is required by law, accounting obligations, security needs, dispute resolution, or legitimate business purposes.

Store owners may request deletion of account-related data by contacting us.
Some information may remain in backups for a limited period before being deleted according to our backup cycle.

10. Security

We use reasonable technical and organizational measures designed to protect information,
including access controls, encryption in transit where appropriate, secure infrastructure,
monitoring, and internal restrictions on access to personal information.

No online system is completely secure. We cannot guarantee absolute security,
but we work to protect information against unauthorized access, misuse, loss, and disclosure.

11. Your Privacy Rights

Depending on your location and applicable law, you may have rights to:

• Access the personal information we hold about you.
• Correct inaccurate or incomplete information.
• Request deletion of personal information.
• Restrict or object to certain processing.
• Receive a copy of your information in a portable format.
• Withdraw consent where processing is based on consent.
• Opt out of certain marketing communications.

To exercise your rights, contact us through:
https://tukiai.com/contact-us/

If you are an end customer of a WooCommerce store using TukiAI, you may also contact the store directly,
because the store may be the controller of your customer data.

12. Cookies and Similar Technologies

We may use cookies and similar technologies to operate our website, remember preferences,
analyze usage, improve performance, and support marketing or analytics where permitted.

For more information, please review our Cookie Policy:
Cookie Policy

13. Children’s Privacy

TukiAI is intended for business use and is not directed to children.
We do not knowingly collect personal information from children under the age required by applicable law.
If we become aware that we have collected such information, we will take steps to delete it.

14. Third-Party Websites and Integrations

Our website or services may contain links or integrations with third-party services,
including WooCommerce, payment providers, communication platforms, analytics tools, and other business services.
We are not responsible for the privacy practices of third parties.
Please review their privacy policies separately.

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.
If we make material changes, we will provide notice by updating the policy on our website
or by other appropriate means. Continued use of the service after an update means that the updated policy applies.

16. Contact Us

For questions about this Privacy Policy, privacy rights, or how we handle information, contact us:

• Contact Form
• https://tukiai.com/