Last Updated: November 2025
🔒 Your privacy is important to us. This policy explains in clear language how we handle your information.
How we protect your information and your customers' information.
TukiAI ("we", "our", "the Company") is committed to protecting your privacy. This Privacy Policy describes how we collect, use, store, and protect your personal information when using our services.
This policy applies to our website, platform, applications, and all related services.
2. Information We Collect
2.1 Information You Provide to Us
- Account Details: Name, email address, phone number, business name
- Payment Details: Information required for payment processing (processed by a secure payment provider)
- Content You Upload: Product information, bot settings, custom responses
- Communications: Messages you send us through contact forms or email
2.2 Information Collected Automatically
- Usage Data: How you use the service, features you use, access times
- Device Data: Browser type, operating system, IP address, device identifiers
- Cookies: Additional information available in our Cookie Policy
2.3 Information from Chatbot Conversations
- Conversations between the bot and your end customers
- Analytics information about bot performance
- Service improvement data (encrypted and anonymized)
3. How We Use Information
We use the information collected for the following purposes:
- Service Delivery: Bot operation, request processing, technical support
- Service Improvement: Usage analysis, new feature development, optimization
- Communication: Service updates, important notifications, marketing (with your consent)
- Security: Fraud detection and prevention, protecting our systems
- Legal Compliance: Fulfilling legal and regulatory obligations
4. Information Sharing
We do not sell your personal information. We may share information with:
- Service Providers: Companies that help us operate the service (cloud storage, payment processing, analytics)
- Business Partners: Only with your explicit consent
- Law Enforcement: When required by law or court order
- Business Transfer: In the event of a merger, acquisition, or asset sale
5. Information Security
We implement advanced security measures to protect your information:
- SSL/TLS encryption for all communications
- Secure storage on protected cloud servers
- Limited and secure access controls
- Continuous monitoring and control
- Encrypted backups
Despite our efforts, no method of transmission or online storage is 100% secure. We cannot guarantee absolute security.
6. Information Retention
We retain your information as long as:
- Your account is active
- Required to provide you with services
- Required by law (for example, for tax or accounting purposes)
- We have a legitimate business interest in retaining it
After account deletion, we will delete or anonymize your information within 90 days, except for information we are required to retain by law.
7. Your Rights
In accordance with applicable privacy laws, you have the following rights:
- Access: Request a copy of the information we hold about you
- Correction: Correct inaccurate or incomplete information
- Deletion: Request deletion of your information ("right to be forgotten")
- Restriction: Restrict the processing of your information
- Portability: Receive your information in a structured format
- Objection: Object to certain processing of your information
- Withdraw Consent: Withdraw consent given at any time
To exercise your rights, contact us through the Contact Form.
8. International Data Transfer
Your information may be stored and processed on servers outside your country. We ensure that any international transfer of information is done in accordance with applicable privacy laws and with appropriate safeguards.
9. Children's Privacy
Our service is not intended for children under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child, we will delete it immediately.
10. Policy Changes
We may update this policy from time to time. Material changes will be published on the website and you will receive an email notification. Continued use of the service after changes constitutes acceptance of the updated policy.
11. Contact
For questions regarding this Privacy Policy or your rights, contact us:
